Terms and Conditions

• Terms and conditions:

Our terms and conditions are a contract with you and Your Print Room.  When we state "we" "us" "our" we do refer to Your Print Room and are not acting on any other providers. If you do not agree to the below terms and conditions please do not order or use our services. These terms and conditions may change from time to time so please do check if you are continuing you use our website and services.

Design and production

1. All Products are designed and created by Your Print Room.
2. All products are to be use for personal use only.
3. Logos supplied to us must be copyrighted by the costumers for use on their print products.
4. At any point through ordering of products, we may decline to supply products to you without giving any reason. This is due to stock levels or stockist or if repeat communication fails with yourself. 
5. If we do not have all of the product in your order we will offer you alternatives. If this happens you may accept the alternatives we offer or cancel all or part of your order.
6. No foul language will be allowed nor pictures of sexual nature for any product produced by your print room 
7. Customer must contain the rights to use their logo on our garments.
8. All designed logos in house we will contain the copyright until payment is received.
9. Logo's may need altering for print reasons, we will notify the customer before print. if customer does not approve this your order will not be made and may prolong your order delivery time.

Personalised

1. All garments personal are non refundable.
2. Spelling of names and messages are as the order is stated. 
3. We do not take responsibility of misspelt words or names. Please double check before submitting your order.
4. If there is a mistake by us we will offer a full refund or a reorder of the product at not extra cost.
5. If the mistake is by the customer, full price will have to be paid before the remake of the correct product.

Coupons

1. Coupons are subject to availability on Products.
2. Coded offers will take longer than 3-5 days due to orders levels.
3. We may reject your order if the code or coupons have been used inappropriately.
4. Code and coupons can be withdrawn at any one time.
5. A value may be applied to a code for a minimum order.

Payment

1. Payment for personalised items will be paid before product is made.
2. The price of products and services may be changed by us at any one time. We will never change a price after an order has been made. 
3. We do not sell products in any country other than the UK. We may refuse to deliver the products if you live in a country we do not serve or our couriers do not delivery to. Please check our deliveries policy before ordering. 

Returns and refunds

1. No refund will be allowed for personalised items unless faulty or defective your statutory right are not affected. 
2. For all non personalised products, if you have ordered goods and received them, you may return your order within 14 days of the date you received them. 
3. You must tell us that you wish to cancel your order before the production of your item is made
4. Once your product has been started you can not cancel your order. 
5. The price of returns will be down to the consumer of the product and not by us.
6. You are responsible for the cost of returning the products you no longer want or need.
7. We have no obligation to refund to you your cost of repacking and returning the products
8. In any of the above scenarios we will return your money within 14 days to the account you made payment from.
9. In returning faulty goods please email the reasons with pictures and clearly stating the fault and when it arises. 
10. In returning please contact us before you send the item back as we may be unable to refund the product 
11. If we believe your item has been misused in any way a refund may be refused.
12. Products should be packaged correctly for returns purposes
13. If products are received damage to mis packaging refunds will be refused. 
14. We will only return your money subject to the following conditions:  - we receive the goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact -  You comply with our procedure for returns and refunds. 
15. We cannot return your money unless we know who sent them.
16. The option to cancel your order is not available or no money back - if you purchase sealed goods with health or hygiene reasons and they become unsealed and used after delivery which cannot be re-sold for some other reason. 
17. If products are sent sealed they are to be returned in the same way unless faulty. 
18. If the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

Deliveries

1. Please allow between 3-10 working days for received products. this does not included postal strikes or courier issues.
2. We can not be held accounted for if any courier not to deliver once it has left us.
3. Call us before placing your order if the delivery date needs to be sooner than what is stated at the time of ordering.
4. Please take this into account before you order. during busy periods i.e Christmas, we may put limits on stock ordering depending on how many orders we can send with our couriers, this is subject to change at any one time with no warning.
5. For lost parcels we will wait four weeks before investigating. If parcel has still not arrived please get in contact for us to take the rights actions that are needed.
6. It is possible that the delivery price may have increased from that posted on our website. If that happens we will not despatch the products until you have confirmed that you wish to continue with the order at the new price.

Ordering

1. Errors due to website platform error or down time your print room can not be accounted for this at any one time. 
2. Please examine your products as soon as you receive them. If you do not tell us of any defect or problem within 48 hours of receipt of the goods we shall assume that you have accepted them.
3. We will send you a message by email to tell you when we have despatched your order. 
4. If we agree with you to deliver on a particular day or at a particular time we will do our best to achieve this. At no given time is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery. 
5. Some products have certain delivery restrictions.
6. Deliveries times may be slightly longer. Approximate delivery dates will be given when you place your order.